Support

Tap “Sign in with e-mail” and enter your address — you will get a 6-digit code (valid for 10 minutes). No e-mail? Check Spam and wait a minute before asking again. If you are signed in on another device, open Settings → “Show a sign-in QR code” there and scan it with the new device: “I have an invitation or a QR code”.

Settings → “Invite to the family”. Enter what you call this person — you get a link and a QR code. Send the link in any messenger or show the QR code if they are next to you. The link works for 7 days, once.

Settings → Delete account → confirm. This removes your account, family memberships, device keys, names, your messages and photos, and your call history. It cannot be undone.

Make sure both of you are online and the app may use the microphone and camera (in the phone settings). VPNs and strict office networks sometimes block a direct connection — then the call goes through our relay server, which can take a few seconds. Update the app to the latest version. Still stuck — write to us with when and whom you called.

Allow notifications for Family in the phone settings. iPhone: keep Background App Refresh on. Android: remove battery restrictions for Family and allow it to show over the lock screen. A conversation set to Mute sends no notifications.

Settings → the family → the person → “Remove from the family” (the family owner can). Any member can leave a family.

Family is free and has no ads.